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How to Incorporate Digital to Scale Your Customer Success Practice, by Teresa Anania, Autodesk

How to Incorporate Digital to Scale Your Customer Success Practice, by Teresa Anania, Autodesk Visit www.tsia.com. Ensuring your largest customers achieve their outcomes with high-touch has been the Customer Success paradigm. With new and evolving offerings attracting an exponentially growing subscriber base, how can you leverage digital and low-touch methods to drive Customer Success at Scale? You will learn pragmatic, actionable methods to define, design and deliver personalized, outcome-based journeys with orchestrated digital and human touch to drive customer retention, loyalty and growth.

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