His son obviously ordered thinking the doll was some sort of action figure (something "he could play with"). In his initial return request, he voluntarily supplied pictures through ebay showing the doll completely undressed, and the arms pulled off at the elbows. I called ebay customer service both before authorizing the return, and after receiving this back (and sending the ebay rep a link to this video). the ebay rep remained on the phone and instructed me to issue the refund for $100 through paypal. I did this without hanging up, and as soon as they saw that it had been refunded, they closed the dispute. here is the full discussion from the buyers return request through the ebay resolution panel (read from the bottom up for chronological order). Please note that my first solution offer was to send him a replacement foot (I even attached pics of a taeyang leg disassembled so they could see how each of the joints went together), but they refused. Notice in the video at 0:40 how easily i removed the ankle joint that could have reasonably snapped while deboxing
Dec. 10 :The case was resolved
Dec. 10 :Case opened
Dec. 5 :You provided RMA
Dec. 5 :You approved a return
Dec. 5 :You sent a message
ive been extremely busy,, and did not get a chance to repond to you yesterday. my friend and i have a wetzels pretzels food truck (only one in the country) and she had be out there prepping and getting it sparkling for corporate coming out this morning. (even though i told her that i would not be available for helping with it during nov/dec) let me send the label
Dec. 4 :The buyer sent you a message
I retract my statement the seller is being extremely difficult I will be seeking a full return and full refund through ebay as this item was sent broken and damaged see photos attached. Thank you.
Dec. 3 :The buyer sent you a message
Hi Mike I greatly appreciate the instructions honestly dont have the time to fiddle with it I work 2 jobs and I just eanted something he could unbox and play with no assembly required. I am willing to take $60.00 off for restocking and shipping and accept $100 as a refund upon return. Just awaiting the Refund Label. Thank you
Dec. 3 :You sent a message
hi, i probably should have included these in my previous reply, but I wanted to show you the entire disassembled leg (you obviously already figured out the arms) . if you are unable to get the broken ankle post out of the calf, then the leg can be replaced either including the calf, or even including the knee joint. whichever one is the easiest separation point for you (since post tightness can vary between individual dolls), -mike
Dec. 2 :The buyer sent you a message
Also because the item has been opened and unpack aged I would see it fair you take off $50.00 re-stocking fee and the cost of shipping $10.00 please take off $60.00 from the refund Total Partial Refund=$100.00 and I will get this shipped out as soon as the label is sent. Thank you!
Dec. 2 :The buyer sent you a message
Hi! We have everything packed and ready to ship out we just await the label to get this dropped off in the AM. Happy Holidays :D -Thank you
Dec. 2 :The buyer sent you a message
Hi, my son is not thrilled with this particular breakage we would much prefer to return and refund. Thank you for the offer but we have everything boxed up for return. Thank you.
Dec. 2 :You sent a message
hi, even if the hinge broke on the ankle, taeyang fig separate into multiple sections just like the arm,, posts are above and below the knee, and from the ankle into the calf. Are you able to grip the bottom part of the ankle that is still stuck inside the calf with a pair of pliers? it should pull out. then i would just need to send you a new foot. If it is easier to remove at the knee, then i can send a leg.
Dec. 1 :The buyer requested a return
As soon as I unboxed this doll, in a gentle manner, the foot has broken off the ball and no longer has the posability definitely a factory flaw with the pieces not going back together definitely not what I was expecting :(
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