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عدالت نے daraz.pkکیخلاف بڑا فیصلہ سنادیا
KARACHI: A consumer court on Saturday imposed fines on a leading online retailer for providing a faulty product to a customer.
The judge of the consumer court (South) Mukesh Kumar Talreja directed Daraz.pk to pay Rs50,000 to the claimant/complainant in damages and compensation and also pay a fine of Rs15,000 in the government treasury account.
The court also asked the online retailer to replace the product in question with a good and useful one or alternatively return the amount (Rs7,795) paid against the purchase of the produce by the claimant and improve its services with regard to reasonable standards as per expectation of consumers.
It further ruled that if the defendant failed to comply with these orders within a period of one month, he or she will be punished with imprisonment for a term not less than one month which may extend to three years or with fine not less than Rs50,000 which may extend to Rs200,000 or with both.
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The court in its order said it is a settled principle that when mental torture, agony and emotional stress was made out then the court has to grant damages as compensation and therefore, the court quantified the general damages for suffering mental agony and emotional distress as Rs50,000.
Dania Kashif filed a complaint against Daraz.pk through its managing director under Section 26 of the Sindh Consumer Protection Act, 2014 and contended that she ordered one Play-Doh DohVinci from the defendant’s website against the consideration of Rs7,795 which was delivered in a sealed parcel in November, but the product was dry and in bad condition and the price mentioned on the box was Rs6,730 instead of Rs7,795. The complainant further contended that she felt severe stress, agony and mental infliction and had filed a complaint through the defendant’s helpline, but they did not entertain it.
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