You can't usually see neglect, but we have hidden camera footage

This is what neglect looks like  Within days of Eva Rinaldi taking her father to a nursing home in November last year, she knew something was wrong. Despite his dementia, diabetes and blindness, 80-year-old Luigi Cantali kept telling her he wasn't showered, his continence pads were not changed, and he was left inside all day with no exercise. Eva complained to management at Carino Care, the nursing home in the Sydney inner-west suburb of Russell Lea, but her father told her nothing had changed.    So, on Christmas Eve last year and with her father's permission, she placed a hidden camera in his room. The footage watched by the ABC shows staff doing their best to look after Luigi, but they're busy and among the many tasks, important personal and clinical care does not take place. Over two weeks, the camera captured shocking neglect of Luigi's physical and emotional needs — with Luigi only leaving his room to go to the bathroom, sitting in his chair or lying in bed all day, and being left in soiled clothing despite leaking continence pads.    In the three days the ABC examined minute by minute, staff forget to feed him dinner, they take him into the public hallway naked, and there's no evidence of the room being properly cleaned, despite Luigi's excrement ending up on the floor at least twice in the three days. You see Luigi trying not to be a bother — chatting with staff, charming them — but also being left hour after hour in the room. This is three days in the life of Luigi Cantali.DAY ONE  It's mid-morning and Luigi is alone in his room. Because he is blind, he should have a buzzer around his neck. He does not, so he struggles to get up, calling out in Italian and making noises to get attention. He calls out loudly for his wife Angela. She had been in to visit earlier with their daughter Eva. Staff walk past the open door, they don't get to him for seven minutes.  "I want to get up, please," Luigi says. The carer helps him up to the chair and when he asks, she takes him to the bathroom. At lunchtime a carer comes in and feeds him pasta. She has 11 minutes with him before she tells him she must go and feed other residents but that he can't go back to bed as he needs to digest his food. She promises him he can get into bed in half an hour. Just after she leaves, Luigi puts a blanket over his head. After a woman walking in the corridor sees him, she calls a staff member to come in and she helps him wrap it around his shoulders instead.    The camera turns on as Luigi rocks in despair with his hands over his face. It's two and a half hours after lunch and Luigi is still sitting in his chair. He calls out to staff. A carer comes in and gives him a snack and water. Still hungry, Luigi feels around and finds a mango. He bites into it with the skin on, then slowly eats the flesh by peeling off the skin.    He's been in the chair for three hours by the time someone comes in to take him to the toilet. They change him into pyjamas.    His dinner i

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