As we approach a new year and a new decade, I’m taking a closer look at the near future of customer service and customer expectations. What’s next? What will shape customer experience in the decade to come? I believe there are 3 main drivers that will push customer expectations in the coming years: technology, personal challenges & dreams, and the future of our planet. Find out more in this video. Enjoy!
3 drivers for customer expectations in the next decade | by keynote speaker Steven Van Belleghem
As we approach a new year and a new decade, I’m taking a closer look at the near future of customer service and customer expectations. What’s next? What will shape customer experience in the decade to come? I believe there are 3 main drivers that will push customer expectations in the coming years: technology, personal challenges & dreams, and the future of our planet. Find out more in this video. Enjoy!
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